Terms of Service

Announced October 9, 2026 · Effective October 16, 2026

The revised Terms take effect on October 16, 2026. Until then, the Terms currently in force apply.

This is a translation of the Korean original. If the translation and the Korean version differ, the Korean version prevails.

Article 1 (Purpose)

These Terms set out the rights, obligations and responsibilities of 그로브센트 (the “Company”) and its members, and the conditions and procedures for using patterners (the “Service”) operated by the Company.

Article 2 (Definitions)

① “Service” means everything the Company provides on its website and mobile web, including crochet, knitting and apparel pattern tools, Paper (pattern document) editing, cloud storage, sharing, AI features and Atelier. ② “Member” means a person who has agreed to these Terms and created an account. ③ “Content” means patterns, charts, Papers, images, text and other material a member creates or uploads on the Service. ④ “Paid services” means services used for a fee, such as the Basic and Pro subscriptions and tickets. ⑤ “Atelier” means the pattern marketplace through which the Company brokers the listing of patterns by members (artists) and their receipt or purchase by other members (buyers). ⑥ “AI features” means features that use AI models to help convert patterns, edit charts, translate and so on.

Article 3 (Posting and Amendment of the Terms)

① The Company posts these Terms together with its company name, representative, address, phone number, email, business registration number, mail-order business report number, hosting provider and privacy officer at the bottom of the Service's initial screen. ② The Company may amend these Terms to the extent this does not violate applicable laws such as the Act on the Regulation of Terms and Conditions and the Act on Consumer Protection in Electronic Commerce (the “E-Commerce Act”). ③ When the Terms are amended, the Company posts the effective date and the reasons in the Service notices from 7 days before the effective date. Changes that are unfavourable to members or otherwise material are posted from 30 days before and notified individually by email or similar means. ④ If the Company clearly stated in its notice that members who do not object by the effective date will be deemed to agree, a member who does not object is deemed to have agreed to the amended Terms. Members who do not agree may terminate their contract. ⑤ Matters not covered here follow applicable law and the Company's separate policies (Atelier Terms, Cancellation & Refund Policy, Privacy Policy).

Article 4 (Membership)

① Users join by agreeing to these Terms and the Privacy Policy and signing up with an email address or a social account (Google, Kakao). ② People under 14 may not become members. ③ The Company may refuse, or later terminate, a membership that uses another person's identity or false information, or that is a re-registration by a member whose use was restricted.

Article 5 (Account Management and Withdrawal)

① Members are responsible for managing their account and password and must not let others use their account. ② Members who learn that their account has been misused must notify the Company immediately and follow its guidance. ③ Members may withdraw (terminate) at any time in Account settings, or request it through Contact if they cannot use Account settings. The Company handles the request without delay as required by law. A member with a paid subscription that renews on the next billing date, or with paid Atelier patterns on sale, can withdraw after cancelling the subscription or taking the patterns off sale. Content is deleted on withdrawal; information the law requires us to keep is retained for the periods set out in the Privacy Policy. ④ The Company sends notices to the member's sign-up email, in-service notifications or the notice board. A notice to all members may be given by posting it on the notice board for at least 7 days.

Article 6 (The Service)

① The Company provides: 1. Tools for crochet and knitting charts, written patterns and apparel patterns 2. Paper editing, preview and export (images, PDF and other formats; the formats available depend on the plan) 3. Cloud storage, version history and share links 4. AI features 5. Atelier 6. Other services the Company develops or offers through partners ② The Service is in principle available 24 hours a day, all year round. ③ Some features depend on the plan (Free, Basic, Pro) or on ticket balance. Plan limits are posted on the pricing page.

Article 7 (AI Features)

① When you use AI features, the text, images and pattern data you enter are sent to and processed by an external AI provider engaged by the Company (OpenAI, United States) to produce the result. See the processors and international transfer sections of the Privacy Policy for details. ② The Company does not use content entered into AI features to train AI models, and under its API terms the processor does not either. ③ AI output can be wrong, so members must check it before use. Unless the Company acted with intent or negligence, it is not liable for damage caused by output used without checking. ④ Members must not enter material that infringes others' rights (such as copied patterns) into AI features. ⑤ The number of AI uses follows each plan's limits.

Article 8 (Paid Services and Payment)

① The content, price and period of paid services (Basic and Pro subscriptions) are shown on the pricing and checkout screens. Prices shown include VAT. All payments are charged in Korean won (KRW); amounts in other currencies are approximate and for reference only. ② Payments are processed by NHN KCP Corp., linked through Korea PortOne Co., Ltd.'s payment integration service. The Company does not store card numbers or other payment instrument details itself; for recurring billing it keeps only the billing key issued by the payment gateway. ③ Subscriptions are billed monthly (1 month) only and, until the member cancels, are charged automatically each month on the billing date, for the same plan and the same amount, to the registered payment method. Before payment, the Company shows the automatic payment amount, cycle, next billing date and how to cancel on the checkout screen and obtains the member's consent. ④ Members can cancel at any time in Account settings › Manage subscription. After cancelling, no further payment is taken from the next billing date, and the member can keep using the Service until the end of the period already paid for. Withdrawal and refunds follow the Cancellation & Refund Policy. ⑤ If an automatic payment fails, the member can keep using their existing plan for 7 days from the billing date; if payment does not go through in that time, the account moves to the free plan. ⑥ If the Company raises the subscription price or turns a free benefit into a paid one, it notifies members of the date of the change, the prices before and after, and the payment method within the 30 days before the change, and obtains each member's separate consent. If a member does not consent, the Company does not charge the higher price. ⑦ The Company gives members who newly sign up a free one-month Pro trial from their sign-up date. Members who signed up before 9 October 2026 can use Pro free of charge until 1 November 2026. Free use and the trial require no payment method and, when they end, do not convert to a paid plan automatically; the account moves to the free plan. A member who subscribes during the trial is charged for the first time, and the subscription starts, on the day the trial ends. ⑧ Free benefits such as tickets granted at sign-up cannot be refunded or transferred.

Article 9 (Withdrawal of Orders and Refunds)

① Members may withdraw their orders under the E-Commerce Act; the criteria and procedure follow the Cancellation & Refund Policy. ② The Company refunds payment within 3 business days of receiving a withdrawal and, if late, pays the delay compensation set by the Enforcement Decree of the E-Commerce Act. ③ If a paid service could not be used properly for reasons attributable to the Company, the Company refunds in full or for the period that could not be used, as set out in the Cancellation & Refund Policy.

Article 10 (Atelier)

① On Atelier, the Company acts as a mail-order intermediary brokering transactions between artists and buyers and is not a party to the sale. Each artist is responsible for the pattern information they list and for their transactions. The Company is nevertheless liable under applicable law for damage caused by its own intent or negligence. ② Atelier is governed by the Atelier Terms together with these Terms. Where the two differ, the Atelier Terms prevail.

Article 11 (Content and Intellectual Property)

① Copyright in content created by a member belongs to that member. ② Members grant the Company a free licence to reproduce, transmit and display their content to the extent needed to provide the Service — storage, on-screen display, preview generation, share links and backups. The licence ends when the member deletes the content or withdraws (except for a reasonable period needed to delete backups). The Company does not use members' content for promotion or advertising without consent. ③ Anyone with a share link can view the linked content, so members are responsible for managing what they share. ④ Rights in the Service's software, design, base symbol catalog and trademarks belong to the Company or the rightful owners. ⑤ When the Company is notified that content infringes someone's rights, it takes the necessary measures, such as suspending publication, under the Copyright Act and other laws, and informs the member concerned.

Article 12 (Prohibited Conduct and Restrictions)

① Members must not: 1. Use another person's information 2. Copy, upload or sell others' patterns or works without permission 3. Post illegal, obscene or hateful material 4. Hack the Service, send excessive automated requests or reverse-engineer it 5. Circumvent payment, authentication or usage limits 6. Redistribute patterns received or shared with them without permission 7. Advertise for profit without the Company's approval 8. Otherwise violate the law ② Depending on the severity, the Company may warn, hide content, restrict features, suspend or terminate the contract. Except in urgent cases, it gives the reason in advance and a chance to object.

Article 13 (Changes to and Suspension of the Service)

① The Company may suspend the Service temporarily for maintenance, replacement, failures or network outages and gives notice in advance, or afterwards if advance notice is impossible. ② The Company gives 30 days' notice before materially changing or ending the Service. If a paid service ends, the remaining period is refunded.

Article 14 (Limitation of Liability)

① The Company compensates members under applicable law for damage it causes through intent or negligence. ② The Company is not liable for outages caused by force majeure such as natural disasters or by reasons attributable to the member, except to the extent the Company was also negligent. ③ Members must check the accuracy of their content and AI output and the results of pieces made from them; the Company is not liable unless it acted with intent or negligence. ④ Unless the law provides otherwise, the Company is not liable for services provided free of charge, except for damage caused by its intent or gross negligence. ⑤ The Company works to protect data, but recommends that members also keep important patterns by exporting them.

Article 15 (Privacy)

The Company protects members' personal information as required by law, as described in the Privacy Policy.

Article 16 (Dispute Resolution)

① The Company receives members' opinions and complaints through Contact (email, support requests), handles them in the order received and reports the outcome. ② Members may apply for mediation to bodies such as the Korea Consumer Agency, the E-Commerce Mediation Committee and the Content Dispute Resolution Committee.

Article 17 (Governing Law and Jurisdiction)

These Terms are governed by the laws of the Republic of Korea. Lawsuits between the Company and a member are filed with the court having jurisdiction under the E-Commerce Act and other applicable laws.

Article 18 (Language)

These Terms are written in Korean. If a translation differs from the Korean version, the Korean version prevails.

Addendum

These Terms were announced on October 9, 2026 and take effect on October 16, 2026. The previous terms apply until October 15, 2026 and are replaced by these Terms from the effective date.