Refund policy

Last updated: August 22, 2026

1. Scope

This policy applies to patterners’ online pattern-making solution (intangible digital service) and paid Pro subscriptions. It matches Article 5 of the Terms.

2. Change of mind

For digital content/software, a full refund is available within 7 days of payment only if the paid Service has not been used (paid editing, saving, or export). After use begins, change-of-mind refunds may be limited.

3. Mid-term cancellation and unused remainder

After a cancellation request, automatic renewal stops from the next billing date. If you cancel during the current paid period, we deduct used days on a pro-rata basis and refund the unused remainder. Monthly subscriptions also guarantee a refund for the unused remainder.

4. Seller-fault refunds

If you cannot use the Service due to our system error, outage, or a material defect, you may request a full refund within 7 days of purchase regardless of use.

5. How to request

Request a refund via Account settings or Contact. We review requests within a reasonable number of business days and refund through the payment processor.